Whitelist

Because we send our emails in bulk some email providers automatically filter our emails and send it to your junk or spam folder. Sometimes the content within the email might not be spam or junk to you but it is seen as such to your provider. A quick and easy solution to this is to whitelist or add [email protected] to your contact or safe senders list. Below are instructions on how to do this from several of the most popular email providers. If your provider isn’t on this list please send us a message and we will help you with this.

AOL

  1. Select “Contacts” on left sidebar
  2. Select “New Contact”
  3. Fill out the necessary info
  4. Make sure the email address used is “[email protected]”
  5. Select “Add Contact”
  6. Done!

AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the"Save Address"link (below) in the toolbox.
  3. Check the "Add to Contact" box (below) and click "ok."

Comcast

  1. Right click any message
  2. Hover over “Junk”
  3. Select “Junk E-mail Options”
  4. Select the “Safe Senders” Tab
  5. Select “Add…”
  6. Enter “[email protected]”
  7. Select “OK”
  8. Select “Apply”
  9. Select “OK”
  10. Done!

Gmail

  1. Select “Contacts” from the apps menu
  2. Select “New Contact”
  3. Fill out the necessary info
  4. Make sure the email address used is "[email protected]"
  5. Contact info will automatically be saved
  6. Done! 

Yahoo Mail

  1. Select “Contacts” on left sidebar
  2. Select “New Contact”
  3. Fill out the necessary info
  4. Make sure the email address used is “[email protected]”
  5. Select “Save”
  6. Done!

Apple Mail

  1. In the “Preferences” window, select the “Rules” icon
  2. Select “Add Rule”
  3. Type a name for your rule in the “Description” field
  4. Use the following settings: “If any of the following conditions are met: From Contains”
  5. Type the “[email protected]” in the text field beside “Contains”
  6. Select “Move Message” and “Inbox” from the drop-down menus
  7. Select “OK”
  8. Done!

Outlook.com / Office 365

  1. At the top left corner select the dropdown arrow
  2. Select the “People” tab
  3. Select “+New”
  4. Fill out the necessary info
  5. Make sure the email address used is “[email protected]”
  6. Select “Save”
  7. Done!

Outlook

  1. Select “Contacts” on left sidebar
  2. Select “New Contact”
  3. Fill out the necessary info
  4. Make sure the email address used is “[email protected]”
  5. Select “Add Contact”
  6. Done!

iOS Mail

  1. Open the email message
  2. Touch the sender’s name in the “From” line
  3. Touch “Create New Contact”
  4. Touch “Done”
  5. Done!

Thunderbird

  1. Open the email message
  2. Click the blue star next to the sender’s name and address to add them to your address book
  3. Done!

Android Mail

  1. Open the email message
  2. Touch the picture of the sender that displays before the message
  3. Touch “Add to Contacts”
  4. Done!